Support
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Need help? Write to us at support@unveo.app, in any language. The same address is for privacy questions.
How do I delete my account?
In the app, go to Settings › Delete account. Your account is deleted together with your scans, shopping trips, receipts (with their photos and readings), reports and emails. This can’t be undone. For details, see the Privacy Policy.
A product’s information is wrong. What can I do?
At the end of a result, tap Report this product. Choose “Information is wrong” or “Product or package has changed”, and add a short note if you like.
Product information is read from a photo of the package. It may be wrong or out of date. It is not medical advice. If you have an allergy, always check the package itself.
Why do I have to sign in?
Your history, shopping trips, receipts and price history belong to an account. That is why you sign in with Apple.
What happens to my photos?
Only the photos you choose to analyze leave your phone. The app asks for your permission once, before the first analysis. Photos are deleted 30 days after they are read. Where they go is explained in the Privacy Policy.
Why is there a daily reading limit?
The daily reading limit exists to keep Unveo free.